Terms of Service

These terms govern your use of MonumentKit, provided by [Legal business name] (“we,” “us” or “our”). By creating an account or using the service, you agree to these terms. If acting for a business, you represent that you have authority to bind it. Our Privacy Policy explains how we handle personal information.

1. Eligibility and accounts

You must be at least 18 and legally able to enter an agreement. Provide accurate account and billing details, protect your login and promptly report suspected unauthorized use. You are responsible for activity you authorize. Do not share a login to avoid required company seats.

The company account owner manages subscriptions and seat membership. Membership does not grant access to another member’s private workspace or application administrator privileges.

2. Design tools and production review

MonumentKit provides browser-based memorial layouts, catalogs, 2D and 3D previews, saved revisions, artwork and visual proofs. Features depend on your plan, permissions and availability. Software subscriptions do not include physical monuments, manufacturing, installation or engineering services.

Review spelling, dates, dimensions, materials, clearances, lettering, artwork and production suitability before fabrication. Colors, textures, renderings and generated images are illustrative and may differ from physical stone or finished work. Proofs and delivery records do not by themselves establish a legally binding customer signature or approval. You must obtain required customer consent, cemetery approval and manufacturing review.

3. Content and intellectual property

You retain your rights in content you provide. You grant us a limited, non-exclusive license to store, copy, process, render and transmit it as needed to provide, maintain and secure the service and carry out your instructions, including requested AI processing and proof delivery. This does not transfer ownership to us.

You must have permission to upload and use artwork, fonts, models and other resources and to process personal information you include. You are responsible for shared content and selecting recipients. Exported files and recipient copies are outside our control.

Public library resources remain subject to their stated licenses and restrictions. Access does not transfer ownership of our software, branding or third-party materials. Administrative publication to the public library is separate from private storage, and public resources may remain after the publishing administrator closes their account.

4. AI artwork

AI features may send prompts and references to third-party providers. Outputs can be inaccurate, unsuitable, similar to other outputs or subject to third-party rights. We do not guarantee originality, exclusivity, copyright protection, production suitability or non-infringement. Review generated and converted artwork before publication or fabrication.

Generation limits, models and availability may change. Customer AI Art is a separate optional subscription requiring an active eligible base subscription; administrator tools have separate permissions and limits. Do not submit unauthorized reference materials or request unlawful content.

5. Trials, billing and seats

Prices, billing intervals, features, taxes and trial terms are shown before you subscribe. Subscriptions renew automatically until canceled. By confirming checkout, you authorize Stripe to charge your payment method for the disclosed recurring amounts and authorized changes. Keep payment and billing details current.

Eligible first subscriptions include a seven-day trial and require a payment card. Unless canceled before the trial ends, the subscription converts to monthly billing at the checkout price. Prior subscription or trial history may make an account ineligible. Creating an account alone does not start a subscription or trial.

Seat additions may incur prorated charges, shown before confirmation. Seat reductions take effect at renewal. The company owner is responsible for company charges. AI Art has its own subscription and renewal date; customer generation limits are shared as described in the account.

6. Cancellation, refunds and closure

Cancel renewal in Account → Billing. Cancellation normally takes effect at the end of the trial or paid period. Canceling the base also stops AI Art renewal, each at its own period end; AI access still requires both subscriptions. Resuming the base does not automatically resume AI Art.

Cancellation does not automatically issue a refund or credit for unused time. Contact us about billing errors or refund requests. These terms do not limit refund or cancellation rights required by law.

Account closure is separate from canceling renewal. Request closure in Profile & security and export needed work first. Closure removes private workspace records and initiates file cleanup. Company ownership or protected roles may need to be transferred first. See the Privacy Policy for retention exceptions.

7. Acceptable use and suspension

Do not break the law, infringe intellectual property or privacy rights, upload malicious code, harass or defraud others, send unsolicited messages, access private content without permission, bypass billing or usage limits, or disrupt the service. Do not represent a proof as an approval you have not obtained.

We may restrict content or suspend access as reasonably necessary to address misuse, nonpayment, security threats or legal obligations. Where practical and legally permitted, we will provide notice and a way to contact us about the issue.

8. Availability and warranties

Maintenance, failures and third-party outages can interrupt access. Keep independent copies of important work and production records. We may update features and integrations and will communicate material changes to paid offerings as required by law.

To the extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee uninterrupted availability, sales outcomes or suitability of an export for a particular production process. You remain responsible for design and manufacturing decisions and customer relationships.

9. Limits of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential damages, including lost profits or business opportunities arising from the service. Our total liability is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim.

These limits do not exclude fraud, willful misconduct or liability that cannot lawfully be limited. Nothing in these terms removes mandatory consumer rights or other applicable protections.

10. Disputes and general terms

Contact us first so we can try to resolve concerns. Governing law and venue: [Governing jurisdiction and courts — to be confirmed], subject to mandatory rights under applicable law. These terms do not impose mandatory arbitration or a class-action waiver.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision is not a waiver. These terms and the subscription details accepted at checkout form our agreement unless we separately agree in writing.

11. Changes and contact

We may revise these terms and will update the date above, give notice of material changes and obtain agreement where required by law. If you disagree with revised terms, stop using the service and cancel renewal; contact us about rights that apply to an existing paid period.

Operator: [Legal business name]
Mailing address: [Business mailing address]
Support: [Support contact email]
You can also use our contact form.